This website is owned and operated by:

Lucy Turner Modern Marquetry
The Old Railway Workshop,
9 Highbury Road, Hallatrow, Bristol. UK

For customer services and enquiries, please contact me.

1. How to place an order

Orders can be placed through my website, over the phone or via email. After you have placed an order with me, we will email you within 24 hours (or next working day) with an order confirmation and additional information relating to your order. Once you have received a confirmation you will have entered into a purchase contract with me.

In the unlikely event that there is a pricing mistake or the goods are no longer available, I will advise you of this. In this case you will not receive a confirmation email and therefore, there will be no contract between us.

2. Delivery

I deliver using a variety of logistics partners depending on the size of the item and destination. While we do everything we can to adhere to delivery times stated, Lucy Turner Modern Marquetry cannot be held responsible for any delays which are beyond my control.

My products are quality-checked before leaving the factory to ensure they are in perfect condition. Please inspect your goods upon arrival and do not sign for them unless you are certain that they have arrived in good condition. If you are unable to check the contents on arrival please specify that you have inspected the box only (remark on its condition if possible) and please check goods within 24 hours. If you sign for the goods and they turn out to have been damaged, the transport company will not assume liability.

In order to keep your goods in the best condition possible during transit, they are carefully packaged to avoid damage. It is essential you keep the packaging until you are 100% satisfied with your order. If you wish to return your order for any reason we can only accept the products if returned in their original packaging. It also essential to keep the packaging until you are 100% satisfied with the order because in case of damage the delivery company will need to inspect the packaging.

3. Cancellations and Returns

If you wish to cancel your order you must contact me directly.

If you request a refund, I will refund the amount you paid for your goods excluding the original delivery and the charge for returning the goods (unless they are faulty or damaged). The delivery charge is non-refundable. If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, I will charge you for the reduction in value.

Any products returned should be unused and in their original packaging. Therefore, please check your goods thoroughly to ensure you are satisfied before disposing of your packaging.

Custom size or bespoke items cannot be returned.

For security reasons, refunds are given by the same method that the original payment was made by.

This cancellation policy does not affect your statutory rights.